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Filipa: “It’s All About Customer Experience”

Filipa: “It’s All About Customer Experience”

Hi, I’m Filipa and I’m 33 years old and I am the new bookings manager at Uniplaces. I’ve been working in startups for more than 10 years now. I would say that the startup environment is really “my thing”, I can not imagine myself in a different scenario.

I discovered Uniplaces when I was looking for new, cool and successful startups in Portugal. I immediately thought that it would be perfect for me. And I’m loving the experience!

During my professional journey I had the chance to implement and develop some similar businesses in Portugal like Smartbox and Groupon, among other online companies. They all had one thing in comum: they focus on the client!

For me it’s very important to work in a company that shares the same values as me. Here at Uniplaces we have one thing in our mind all the time: To make the customer experience unique! Our mission is to make sure the students, that are most of our costumers, have a great experience when going abroad and you contribute getting them a great place to stay! Sometimes we are the very first contact that they have with the new country where they are going, so I really feel that we matter in their overall experience.

 

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Carlota pereira working at Uniplaces,

uniplaces bookings team
“Our mission is to make sure the students, that are most of our costumers, have agreat experience when going abroad”

As the new Bookings Manager, I really want to focus on costumer experience. Uniplaces is one of the first experiences that the student will have of their new country. We are helping them the place where they will live for the next months. We feel that we really make a difference to their experience!

I’m pretty sure that that Uniplaces will be an even greater success, because we have a great team, a great environment and we are eager to grow more and more.

Thanks for reading this post! We hope to see you soon, coming back for more.
What did you think about Filipa’s blogpost about her new role at Uniplaces and making customer experience awesome? Just drop us a line in the comment section below!
And remember: if you need student accommodation, you’ll find the student home you’re looking for on Uniplaces.com.
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