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Stranded passengers in Berlin: what to do when you are stuck

Isabela Neves

This post is also available in: Portuguese (Brazil)

Limited international commercial flights remain available at German airports, but the government has implemented closures along its borders with Austria, Switzerland, France, Luxembourg and Denmark. Due to recent travel restrictions the country has advised its citizens against non-essential travels to other countries.

If you get stuck in Berlin

For those who are currently in Berlin, and unable to go back to your country, we’re here to help you find a temporary fully-furnished home as fast as possible. 

With the government of Germany announcing measures to minimize contact and slow the spread of the virus, people are unable to leave their houses, so we want to make things easier for you.  

Plus: everything can be done online. We offer virtual tours of the homes, so you can safely rent your place with no need to visit it. The contractual part can also be solved through e-mail between you and your landlord, in order to avoid physical contact and ensure your complete safety. 

To quickly find a temporary home in Berlin, just accesses our Fast Booking page, and one of our agents will contact you in 24h. 

If you need even faster answers from landlords, choose the listings labelled with the “Instant Booking” tag. Your request will be automatically confirmed so you will be ready to move-in to your temporary home in Berlin.

Accommodation in Berlin

We know that extending your stay in Berlin in a rented apartment or a hotel can be expensive. Also, we fully understand that this is not the ideal situation for you, and staying away from home is frustrating. That’s why we’re working to make you feel safe during this moment. 

Please know that our team available to provide you with accommodation that feels like home during this period in Berlin.

 

If you already booked with us and need information, please, feel free to reach our Help Center. If you didn’t book but want to know more, get in touch with us.

Local health system

The German health system is well prepared, and Health Senator Kalayci has set up a central coronavirus hotline. It can be reached daily from 8 to 20 o’clock and the phone number is 030/90282828 (it is 0049/30/90282828 if you call from a line abroad).

Here you can find some health information about all EU countries.

Embassies & Government agencies

To get the necessary information about your current situation, contact the embassy or consulate of your country of residence. That way, you can stay informed if there are any rescue flights available in your region soon. 

https://www.berlin.de/en/tourism/travel-information/2917712-2862820-embassies-in-berlin.en.html

Flight information in Berlin

To stay informed about your rights as a passenger, please read this article from the European Commission. For guidance regarding transport measures, go to this page.

Please find the latest status information for flights from and to Berlin Tegel Airport airport here.

This post is also available in: Portuguese (Brazil)

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